Privacy Terms & Conditions
Reservations & Payments: Reservation Form must be accompanied by a deposit in the amount of $750.00 USD per person (Payments must be made by check or Money Order, or Credit Card payment with a %4 fee added to the price). Final payment is due no later than 60 days before travel. Any pre- and post-trip arrangements not finalized by 60 days, may result in an additional service fee. It is our policy to hold travel documents until full payment is received. Rates reflective 4% check discount which does not apply if payment is made with any other means.
Escrow Protection: Cuba Tours and Travel has chosen to deposit all of your payments directly into our separate Client Trust Account. This means that such funds will be maintained separate and apart from our operating funds until approximately 30-45 days prior to departure (or at any time a payment is needed for your trip) when we are required to pay for all the costs of your trip., We maintain the practice of holding all funds in escrow for all passengers irregardless of where they purchased their services.
Cancellations/Refunds: For land arrangements, written cancellation received by Cuba Tours and Travel (hereafter referred to as CTT) no later than 60 days prior to departure, will result in a full refund less an administrative fee of $500.00 per person. In the event of later cancellation by the participant, NO REFUND will be made. NO REFUND will be made for any part of this program in which you choose not to participate. The right is reserved to cancel this program at any time prior to departure if it is deemed necessary, or if registration numbers prove insufficient by 45 days and a full refund will be made to those persons registered at that time.
Airfare: Certain airfares to and from Cuba carry restrictions and penalties, to be advised at time of booking; full refunds will be made for refundable Business and First Class airfares. (A ticket-processing fee applies for all airline reservations.) CTAT is not responsible for any non-refundable airfares. Baggage Fees vary and are the sole responsibility of the traveler. We will do all possible to update information in a timely manner, however, we cannot be held responsible if fees increase prior to departure.
Included: All services as detailed in this proposal/quote.
Not Included: Passport fees; baggage fees; items of a personal nature, such as valet/laundry, phone/fax communications; items not on the regular menus; expenses of hotels, meals, guides, buses, cars, railroad, boats, etc., for sightseeing not included in the itinerary; trip insurance; any other items not specifically included; after-tour gratuities to guide and motorcoach driver; airport tax leaving Havana.
Trip Insurance: Cancellation/Baggage/Medical insurance is strongly recommended (an application will be sent with your trip confirmation).
Responsibility: In all matters related to the making of arrangements for hotel accommodations, required program activities, sightseeing tours and services provided incident there to, entertainment and transportation by air, railroad, motor coach, boat, automobile, etc., CTT will act only in the capacity of an agent for any of the travel services with regard to carriers, hotels, suppliers and all other related services. Because of their status as agents, and because they maintain no control over the personnel, equipment or operations of these travel service suppliers, we can assume no responsibility for and cannot be held liable for any personal injury, property/luggage damage or other loss, accident, delay, inconvenience or irregularity which may be occasioned either by reason of (1) any wrongful or negligent acts or omissions on the part of the suppliers, (2) any wrongful, negligent or unauthorized acts or omissions on the part of any employee of any of these suppliers, (3) any defect in or failure of any vehicle, equipment or instrumentality owned, operated or otherwise used by any of these suppliers, or (4) any wrongful or negligent acts or omissions on the part of any other party not under the control, direct or otherwise, of CTT.
Group members assume responsibility for their physical abilities to travel, CTT and their agents reserve the right to decline to accept or retain any person as a member of the trip any time before departure or during the trip should said person’s health or physical condition or general deportment impede the operation of the program, in which case no refund will be given.
The above disclaimers are similarly claimed by any sponsor of the trip if applicable. The trip prices mentioned in this document are based on tariffs and costs in effect at time of printing, and are subject to increase without notice should there be any upward revision in such tariffs or costs before departure.
In the event that it becomes necessary or advisable for any reason whatsoever to alter the itinerary or arrangements, such alterations may be made. Additional expenses, if any, will be borne by the passengers. The price includes operator’s compensation for service, supervision, operation, promotion and profit. Airlines, railroads and vessels concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances.
Responsibility to abide by license program. Travel to Cuba is licensed by the US Treasury Department’s Office of Foreign Assets Control through The Cuban Assets Control Regulations, 31 C.F.R. Part 515 (the “Regulations”). Each American Citizen or Resident is individually responsible in complying with the license program. It is the intention of CTAT to insure that the licensed program is followed and all participants abide by the official program. Your acceptance of the responsibilities related to this program are signaled by paying for your travel transaction.
Hotel Substitution: Cuba is currently undergoing an unprecedented expansion of demand on its tourism facilities and we have experienced very last minute substitution of hotels by Havanatur, the State tour operator. Although we cannot categorically insure that every hotel previously confirmed will be available at check in time, we will work diligently to keep the hotel selections intact and/or insure that any substitutes will be in the same category.
Room Occupancy: Cuba Tours and Travel will make every effort to accommodate your single or double room or suite request. However room occupancy is based on availability and you will be charged for the actual room arrangement you get during the actual trip to Cuba. Room Conditions: Cuba Tours and Travel will work with the hotel to make make every effort to insure that your room is acceptable by US Standards, however we cannot be responsible for mold or cigarette smoke residue left over by previous tenants of the hotel room.
Optional Activities: Optional activities furnished by independent suppliers not affiliated with CTT carry with them various inherent risks which can cause serious personal injury. Although precautions are taken by suppliers to guard against such dangers, your safety cannot be guaranteed. Should you elect to participate in such activities while on this program, you must understand that participation will be at your own risk CTT can assume no responsibility for your safety.
Acts of God and the Like: CTT is not liable for acts of God, fire, acts of governments or other authorities, wars, civil disturbances, riots, terrorist acts, strikes, thefts, pilferage, epidemics, quarantines, dangers incident to sea, land and air travel, and other similar acts or incidents beyond its ability to control.
Compliance with United States & Cuban Laws: By Paying the deposit for this trip the participant warrants that he or she has read and understood the United States Treasury Department's travel restrictions for Cuba which can be found in www.treasury.gov/OFAC and that they have secured an OFAC Specific License from a duly licensed organization other than CTT or that they qualify for a General License to travel to Cuba. By paying their deposit and other invoices for this trip participant certifies that they will fully participate in the full time activities pursuant to the license requirements as listed in the program itinerary. Participant also certify that they will abide with all applicable laws for foreign visitors in the Republic of Cuba. Failure to comply with US and Cuban law will result in immediate expulsion from the program.
Cuban American Participants: Acknowledge that their Cuban Visa, Passport and any other required documents are in place and up to date. Please call CTT Office if any questions.
Traveler’s Representations: Acceptance of the Confirmation/Invoice covering this trip and payment thereof certifies that you have not recently been treated for, nor are you aware of any physical or other condition or disability that would create a hazard to yourself or other members of this tour, and is also an acceptance of the trip conditions applicable to the trip and that you have read and understand those conditions.
Cuba Tours and Travel